Lorenzo Zurzolo Trend AI not working? Fixes for common problems and a free redo

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Short answer

A failed Lorenzo Zurzolo run is refunded automatically, but a finished clip is not redone for free, even if your face drifts after the cut to daylight. Every pack includes bonus previews, so check your photo in one before you spend the credit on the full clip.

Example frame: a woman with dark wavy hair in a dark green sweater, looking into the lens with a sly smile, on a terrace at night with white chairs and city lights behind her
Example frame: a woman with dark wavy hair in a dark green sweater, looking into the lens with a sly smile, on a terrace at night with white chairs and city lights behind her

Questions people ask

Is a failed video charged?

No. The credit is reserved when the run starts and returned if it fails. Failed runs return their credit automatically.

How do I avoid paying twice for a bad result?

Run a bonus preview first and fix the photo: close, front-facing, only one person in it. Only then spend the credit on the full clip.

Can I get my money back instead?

Only for packs you have not used, within 7 days of buying. Credits that already produced a video stay spent.

Will the same photo give the same result?

Not exactly. Every run differs a little, even with the same photo.

Is this a failed video?

No. A render that finished is not a failure, so its credit is not returned.

Will a different place help?

Sometimes. The other places have not been run on their own yet, so try the preview first.

Should I smile in the photo?

A small smile is fine. A wide grin or a laugh gives the model less to move.

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